Returns & Exchanges

At JALIZA, we want you to feel confident in your beauty journey; if you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.

2

Prepare the Package

Securely pack the unused beauty products in their original packaging, ensuring all seals are intact and including the printed return form inside the box.

3

Ship It Back

Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund or exchange will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing