Frequently Asked Questions

Everything you need to know about your JALIZA beauty journey.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Are JALIZA products cruelty-free?

Yes, we are committed to ethical beauty. All JALIZA products are 100% cruelty-free and are never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship our beauty products worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.